Terms and conditions

EFFECTIVE DATE: 1 JUL 2020

LAST UPDATED: 10 SEP 2023

WELCOME TO OUR WEBSITE! THESE TERMS OF SERVICE ("TERMS") ARE A LEGAL AGREEMENT BETWEEN YOU AND JACK MURAT ("WE," "US," OR "OUR") REGARDING YOUR USE OF OUR WEBSITE AND RELATED SERVICES ("SERVICE"). BY ACCESSING OUR WEBSITE OR USING OUR SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. PLEASE READ THEM CAREFULLY.

1. WHO WE ARE

OUR WEBSITE IS OPERATED BY JACK MURAT. THROUGHOUT THESE TERMS, "WE," "US," AND "OUR" REFER TO JACK MURAT.

2. AGE REQUIREMENT

YOU MUST BE OF THE LEGAL AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE TO USE OUR SERVICE. IF YOU ARE UNDER THE LEGAL AGE OF MAJORITY, YOU MUST HAVE THE CONSENT OF A PARENT OR LEGAL GUARDIAN TO USE OUR SITE.

3. ACCEPTABLE USE

YOU AGREE TO USE OUR SERVICE FOR LAWFUL PURPOSES ONLY AND NOT VIOLATE ANY LAWS IN YOUR JURISDICTION. YOU MUST NOT TRANSMIT ANY HARMFUL CODE, SUCH AS VIRUSES, WORMS, OR MALWARE, THROUGH OUR SERVICE. VIOLATING THESE TERMS MAY RESULT IN THE TERMINATION OF YOUR ACCESS TO OUR SERVICE.

4. SERVICE CHANGES

WE MAY UPDATE, CHANGE, OR REPLACE ANY PART OF THESE TERMS. YOU CAN REVIEW THE MOST CURRENT VERSION ON OUR WEBSITE. YOUR CONTINUED USE OF OUR WEBSITE OR SERVICE AFTER ANY CHANGES CONSTITUTES YOUR ACCEPTANCE OF THOSE CHANGES.

5. THIRD-PARTY SERVICES

WE USE SHOPIFY INC. TO HOST OUR ONLINE STORE. THEY PROVIDE THE E-COMMERCE PLATFORM THAT ALLOWS US TO SELL OUR PRODUCTS AND SERVICES TO YOU.

6. PRODUCT INFORMATION

PRODUCT DESCRIPTIONS, PRICES, AND AVAILABILITY ON OUR SITE MAY CHANGE WITHOUT NOTICE. WE MAY LIMIT THE SALES OF CERTAIN PRODUCTS OR SERVICES AND RESERVE THE RIGHT TO DISCONTINUE PRODUCTS AT ANY TIME.

7. ERRORS AND OMISSIONS

OCCASIONALLY, THERE MAY BE ERRORS OR OMISSIONS ON OUR SITE, SUCH AS TYPOS, INACCURACIES, OR OUTDATED INFORMATION. WE RESERVE THE RIGHT TO CORRECT THESE ERRORS OR CANCEL ORDERS AFFECTED BY THEM WITHOUT PRIOR NOTICE.

8. USER COMMENTS AND SUBMISSIONS

IF YOU SUBMIT CONTENT TO US, YOU GRANT US THE RIGHT TO USE, EDIT, AND DISTRIBUTE THAT CONTENT. YOU AGREE NOT TO SUBMIT UNLAWFUL, OFFENSIVE, OR MISLEADING CONTENT AND NOT TO INFRINGE ON ANY THIRD-PARTY RIGHTS. WE MAY, BUT ARE NOT OBLIGATED TO, MONITOR, EDIT, OR REMOVE CONTENT THAT VIOLATES THESE TERMS.

9. COPYRIGHT

ALL MATERIAL ON AND IN RELATION TO THE WEBSITE REMAINS THE PROPERTY OF JACK MURAT. WE KINDLY ASK THAT YOU RESPECT THESE RIGHTS. PERMISSION CAN ONLY BE SOUGHT THROUGH A WRITTEN REQUEST TO INFO@JACKMURAT.COM.

10. PRIVACY

YOUR SUBMISSION OF PERSONAL INFORMATION THROUGH OUR SERVICE IS GOVERNED BY OUR PRIVACY POLICY. PLEASE REVIEW IT TO UNDERSTAND HOW WE HANDLE YOUR DATA.

11. LIMITATION OF LIABILITY

WE DO NOT GUARANTEE UNINTERRUPTED, SECURE, OR ERROR-FREE USE OF OUR SERVICE. WE ARE NOT LIABLE FOR ANY DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING FROM YOUR USE OF OUR SERVICE.

12. INDEMNIFICATION

YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FROM ANY CLAIMS, INCLUDING LEGAL FEES, ARISING FROM YOUR BREACH OF THESE TERMS OR VIOLATION OF ANY LAWS.

13. TERMINATION

WE MAY TERMINATE YOUR ACCESS TO OUR SERVICE AT OUR SOLE DISCRETION IF YOU VIOLATE THESE TERMS. YOU MAY ALSO TERMINATE YOUR USE OF OUR SERVICE AT ANY TIME.

14. GOVERNING LAW

THESE TERMS ARE GOVERNED BY THE LAWS OF AUSTRALIA.

15. ENTIRE AGREEMENT

THESE TERMS CONSTITUTE THE ENTIRE AGREEMENT BETWEEN YOU AND US, SUPERSEDING ANY PRIOR AGREEMENTS OR COMMUNICATIONS.

16. CONTACT INFORMATION

IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS, PLEASE CONTACT US AT INFO@JACKMURAT.COM.

DELIVERY INFORMATION

AT JACK MURAT WE STRIVE TO GET YOUR FRESHLY ROASTED COFFEE TO YOU AS QUICKLY AS POSSIBLE. HERE'S HOW OUR DELIVERY PROCESS WORKS:

DELIVERY SCHEDULE:

CURRENTLY, WE ROAST AND DISPATCH ORDERS ONCE A WEEK. AS INTEREST IN OUR COFFEE BUILDS, WE'RE COMMITTED TO INCREASING THE FREQUENCY OF ROASTING AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE TO MEET YOUR NEEDS.

ORDER PROCESSING:

ORDERS RECEIVED BEFORE 7 AM (LOCAL TIME) ON TUESDAY WILL BE PROCESSED THE FOLLOWING DAY. ORDERS RECEIVED AFTER 7 AM (LOCAL TIME) ON TUESDAY WILL BE PROCESSED WEDNESDAY WEEK.

UPDATES AND DELAYS:

OUR DELIVERY SCHEDULE WILL ALWAYS BE UPDATED ON OUR WEBSITE. IN THE EVENT OF PUBLIC HOLIDAYS OR UNFORESEEN DELAYS, PLEASE REST ASSURED THAT WE'LL MAKE EVERY EFFORT TO DELIVER YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE.

INTERNATIONAL ORDERS:

JACK MURAT WELCOME INTERNATIONAL ORDERS. KINDLY GET IN TOUCH BY EMAIL SALES@JACKMURAT.COM SHOULD YOU REQUIRE ASSISTANCE.

SHIPPING FEES:

WE UTILIZE THE SERVICES OF AUSTRALIAN POST FOR SHIPPING. SHIPPING FEES ARE DYNAMICALLY CALCULATED USING THE AUSTRALIA POST API.

WE OFFER FREE SHIPPING FOR ORDERS WITH A CART VALUE EXCEEDING $70 AUD. ALL ORDERS ARE CURRENTLY DISPATCHED FROM ST PETERS, SYDNEY.

WE'RE COMMITTED TO DELIVERING THE FRESHEST COFFEE TO YOUR DOORSTEP, AND WE APPRECIATE YOUR SUPPORT. IF YOU HAVE ANY QUESTIONS OR NEED FURTHER ASSISTANCE, PLEASE DON'T HESITATE TO REACH OUT TO US. YOUR SATISFACTION IS OUR PRIORITY.

PRIVACY POLICY

AT JACK MURAT, WE VALUE YOUR PRIVACY AND ARE COMMITTED TO PROVIDING YOU WITH A POSITIVE CUSTOMER EXPERIENCE. WE WANT YOU TO KNOW THAT WE TAKE YOUR PERSONAL INFORMATION SERIOUSLY AND WILL DO OUR UTMOST TO ENSURE THAT IT IS NOT MISUSED.

THIS POLICY OUTLINES OUR ONGOING OBLIGATIONS TO YOU REGARDING HOW WE MANAGE YOUR PERSONAL INFORMATION. WE ADHERE TO THE AUSTRALIAN PRIVACY PRINCIPLES (APPS) AS SET OUT IN THE PRIVACY ACT 1988 (CTH), WHICH GOVERN THE COLLECTION, USE, DISCLOSURE, STORAGE, SECURITY, AND DISPOSAL OF YOUR PERSONAL INFORMATION.

WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?

PERSONAL INFORMATION IS ANY DATA OR OPINION THAT IDENTIFIES AN INDIVIDUAL. EXAMPLES OF PERSONAL INFORMATION WE COLLECT INCLUDE NAMES, ADDRESSES, EMAIL ADDRESSES, AND PHONE NUMBERS.

WE COLLECT THIS PERSONAL INFORMATION THROUGH OUR WEBSITE (WWW.JACKMURAT.COM) AND FROM THIRD PARTIES. ADDITIONALLY, WE MAY COLLECT PERSONAL INFORMATION WHEN YOU PROVIDE FEEDBACK ON OUR SERVICES OR PARTICIPATE IN INTERACTIVE FEATURES, SURVEYS, CONTESTS, PROMOTIONS, OR EVENTS ORGANIZED BY US. PLEASE NOTE THAT WE DO NOT GUARANTEE THE WEBSITE LINKS OR POLICIES OF AUTHORIZED THIRD PARTIES.

WE COLLECT YOUR PERSONAL INFORMATION PRIMARILY TO PROVIDE OUR SERVICES AND PRODUCTS TO YOU, SHARE INFORMATION WITH OUR CLIENTS, AND FOR MARKETING PURPOSES. WE MAY ALSO USE YOUR PERSONAL INFORMATION FOR SECONDARY PURPOSES CLOSELY RELATED TO THE PRIMARY PURPOSE, IN SITUATIONS WHERE YOU WOULD REASONABLY EXPECT SUCH USE OR DISCLOSURE. YOU HAVE THE OPTION TO UNSUBSCRIBE FROM OUR MAILING/MARKETING LISTS AT ANY TIME BY CONTACTING US VIA EMAIL AT INFO@JACKMURAT.COM.

SENSITIVE INFORMATION

SENSITIVE INFORMATION, AS DEFINED IN THE PRIVACY ACT, INCLUDES DATA OR OPINIONS ABOUT AN INDIVIDUAL'S RACIAL OR ETHNIC ORIGIN, POLITICAL OPINIONS, MEMBERSHIP OF A POLITICAL ASSOCIATION, RELIGIOUS OR PHILOSOPHICAL BELIEFS, MEMBERSHIP OF A TRADE UNION OR OTHER PROFESSIONAL BODY, CRIMINAL RECORD, OR HEALTH INFORMATION. WE DO NOT WILLFULLY COLLECT SENSITIVE INFORMATION FOR THE USE OF OUR PRODUCTS AND SERVICES.

SENSITIVE INFORMATION WILL BE USED BY US ONLY:

• FOR THE PRIMARY PURPOSE FOR WHICH IT WAS OBTAINED.
• FOR A SECONDARY PURPOSE DIRECTLY RELATED TO THE PRIMARY PURPOSE.
• WITH YOUR CONSENT, OR WHERE REQUIRED OR AUTHORIZED BY LAW.

THIRD PARTIES

WHILE WE PREFER TO COLLECT YOUR PERSONAL INFORMATION DIRECTLY FROM YOU, THERE MAY BE CIRCUMSTANCES WHERE WE RECEIVE INFORMATION FROM THIRD PARTIES WE WORK WITH, INCLUDING GOOGLE AND FACEBOOK.

SERVICE PROVIDERS

TO FULFILL OUR SERVICE TO YOU, WE COLLABORATE WITH VARIOUS SERVICE PROVIDERS. WE MAY SHARE YOUR INFORMATION WITH:

• SHOPIFY (OUR WEBSITE PLATFORM)
• AUSTRALIA POST AND COURIER COMPANIES FOR SHIPPING
• MARKETING COMPANIES FOR CUSTOMER ENGAGEMENT AND COMMUNICATION
• SHOPIFY PAYMENTS, PAYPAL, AND APPLE PAY FOR PAYMENT PROCESSING
• IT AND ACCOUNTING SOFTWARE PROVIDERS FOR FINANCIAL AND ADMINISTRATIVE PURPOSES

PLEASE NOTE THAT OUR SITE DOES NOT STORE CREDIT CARD INFORMATION; THE STORAGE AND SECURITY OF THIS INFORMATION ARE MAINTAINED BY OUR PAYMENT PROVIDERS.

DISCLOSURE OF PERSONAL INFORMATION

WE MAY DISCLOSE YOUR PERSONAL INFORMATION IN VARIOUS CIRCUMSTANCES, INCLUDING:

• WHEN YOU CONSENT TO THE USE OR DISCLOSURE.
• WHEN REQUIRED OR AUTHORIZED BY LAW.

SECURITY OF PERSONAL INFORMATION

YOUR PERSONAL INFORMATION IS STORED SECURELY TO PROTECT IT FROM MISUSE, LOSS, UNAUTHORIZED ACCESS, MODIFICATION, OR DISCLOSURE.

WHEN YOUR PERSONAL INFORMATION IS NO LONGER REQUIRED FOR THE PURPOSE IT WAS OBTAINED, WE WILL TAKE REASONABLE STEPS TO DESTROY OR PERMANENTLY DE-IDENTIFY IT. HOWEVER, MOST PERSONAL INFORMATION IS STORED IN CLIENT FILES, WHICH WE RETAIN FOR A MINIMUM OF 7 YEARS.

ACCESS TO YOUR PERSONAL INFORMATION

YOU HAVE THE RIGHT TO ACCESS THE PERSONAL INFORMATION WE HOLD ABOUT YOU AND TO UPDATE AND/OR CORRECT IT, SUBJECT TO CERTAIN EXCEPTIONS. IF YOU WISH TO ACCESS YOUR PERSONAL INFORMATION, PLEASE CONTACT US IN WRITING. WE DO NOT CHARGE A FEE FOR ACCESS REQUESTS BUT MAY CHARGE AN ADMINISTRATIVE FEE FOR PROVIDING A COPY OF YOUR PERSONAL INFORMATION. TO PROTECT YOUR PERSONAL INFORMATION, WE MAY REQUIRE IDENTIFICATION FROM YOU BEFORE RELEASING THE REQUESTED INFORMATION.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

WE AIM TO KEEP YOUR PERSONAL INFORMATION ACCURATE, COMPLETE, AND UP-TO-DATE. IF YOU FIND THAT THE INFORMATION WE HAVE IS NOT CURRENT OR IS INACCURATE, PLEASE INFORM US PROMPTLY SO WE CAN UPDATE OUR RECORDS AND CONTINUE TO PROVIDE QUALITY SERVICES TO YOU.

POLICY UPDATES

THIS POLICY MAY CHANGE PERIODICALLY AND IS AVAILABLE ON OUR WEBSITE. THE LAST UPDATE WAS MADE IN SEP 2023.

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

IF YOU HAVE ANY QUESTIONS OR COMPLAINTS ABOUT OUR PRIVACY POLICY, PLEASE CONTACT US AT:

441 TYRCONNELL RD, MAREEBA QUEENSLAND 4880 AUSTRALIA
INFO@JACKMURAT.COM

AT JACK MURAT, YOUR SATISFACTION WITH OUR COFFEE IS PARAMOUNT TO US. IF YOU ARE NOT COMPLETELY SATISFIED WITH OUR PRODUCT, PLEASE DON'T HESITATE TO CONTACT US AT INFO@JACKMURAT.COM, AND WE WILL DO OUR UTMOST TO ADDRESS YOUR CONCERNS.

PLEASE NOTE THAT WE DO NOT OFFER REFUNDS OR RETURNS FOR A CHANGE OF MIND OR IF THE PRODUCT DOES NOT ALIGN WITH YOUR TASTE PREFERENCES.

HOWEVER, IN CASES WHERE THERE IS A VERIFIABLE QUALITY ISSUE OR A SHORTFALL IN OUR CUSTOMER SERVICE, WE WILL ACT IN GOOD FAITH AND PROVIDE A REFUND AND/OR ACCEPT A RETURN. WE ENCOURAGE YOU TO REFER TO OUR TERMS OF SERVICE, SHIPPING POLICY, AND PRIVACY POLICY FOR A COMPREHENSIVE UNDERSTANDING OF HOW WE CONDUCT OUR BUSINESS. OUR DECISIONS REGARDING REFUNDS AND RETURNS WILL BE ASSESSED IN ACCORDANCE WITH THESE POLICIES AND OUR OBLIGATIONS UNDER AUSTRALIAN LAW.

TO INITIATE A REFUND OR RETURN REQUEST, WE KINDLY REQUEST THAT YOU CONTACT US VIA EMAIL WITHIN 14 DAYS OF RECEIVING YOUR ITEM. FOLLOWING YOUR REQUEST, WE WILL PROMPTLY RESPOND VIA EMAIL, INFORMING YOU WHETHER YOUR RETURN OR EXCHANGE HAS BEEN APPROVED. IF APPROVED, YOUR REFUND WILL BE AUTOMATICALLY PROCESSED TO YOUR ORIGINAL PAYMENT METHOD. PLEASE KEEP IN MIND THAT IT MAY TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND.

IMPORTANTLY, OUR ORDERS ARE FULFILLED ACCORDING TO THE ORDER DETAILS PROVIDED. WE URGE YOU TO ENSURE THAT YOUR DETAILS ARE ACCURATE. IF ANY CORRECTIONS ARE NEEDED, PLEASE CONTACT US PROMPTLY, AND WE WILL MAKE EVERY EFFORT TO RECTIFY THE SITUATION, TIME PERMITTING. YOUR SATISFACTION REMAINS OUR PRIORITY.

MANAGE OR CANCEL YOUR COFFEE SUBSCRIPTION.

YOU WILL FIND A LINK IN YOUR ORDER CONFIRMATION EMAIL OR CAN YOU CAN FOLLOW THIS LINK CUSTOMER PORTAL

ENTER YOUR EMAIL ADDRESS. NO PASSSWORDS NEEDED. WE'LL SEND YOU A SECURE CODE TO ACCESS YOUR ACCOUNT.

CHECK YOUR EMAIL FOR THE VERIFICATION CODE - ENTER AND YOU ARE IN.

FROM HERE YOU CAN UPDATE YOUR COFFEE SELECTION, SKIP A SHIPMENT, OR CANCEL YOUR SUBSCRIPTION ANYTIME.

QUESTIONS? WE'RE HERE TO HELP - GET IN TOUCH - SALES@JACKMURAT.COM