Terms & Conditions.

All orders are subject to availability and acceptance. Payment is processed via Shopify Payments, which supports major credit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, PayPal and Afterpay.

Prices are shown in Australian Dollars (AUD) and include GST where applicable. Order confirmation is sent by email; we reserve the right to cancel orders for pricing errors, suspected fraud or stock issues.

Australian orders are roasted and dispatched within two business days of your billing date using Shippit and Australia Post. Free express shipping applies to orders over $70.

International shipping is available. If you run into an issue placing an international order — checkout error, restricted region, oversized cart — email hello@jackmurat.com and we'll work it out directly.

For international destinations, transit times vary and any import duties or taxes are the customer's responsibility.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.

For coffee specifically: if a bag arrives damaged, defective, or noticeably stale beyond our freshness windows (8 weeks from roast for filter, 6 weeks for espresso), contact us at hello@jackmurat.com within 14 days of receipt and we'll make it right — replacement, store credit, or refund.

Because coffee is a perishable food product, we don't accept change-of-mind returns on opened bags.

Coffee subscriptions are managed from your Jack Murat account — your subscription now appears at the top of your account dashboard. Log in at any time to skip a delivery, change your coffee, size or grind, pause, or cancel.

There is no minimum commitment. Subscriptions are billed monthly and dispatched within two business days of your billing date. Express shipping is included on every subscription delivery.

To cancel, use your account — no email required. Any active or processing order at the time of cancellation will still be fulfilled.

All prices are in Australian Dollars and include 10% GST where applicable. We reserve the right to update prices and product availability without notice.

If an item is out of stock, it will be marked as such on the product page. We don't accept backorders for limited or single-lot releases.

Wholesale and trade orders are governed by a separate agreement provided after application via /pages/wholesale. Minimum wholesale volume is 5 kg per week.

Wholesale pricing, payment terms (typically 7-day Xero-invoiced billing), freight, and account management are discussed one-on-one after acceptance by our trade lead.

Jack Murat Coffee is a business name and Jack Murat® is a registered trademark of Murat Enterprises Pty Ltd. The Jack Murat name, mark, wordmark, logo, and associated brand identity may not be used, reproduced, imitated, or registered as part of another business name, domain, social handle or product without prior written permission from Murat Enterprises Pty Ltd.

All other content on this site — including photography, copy, product names, lot data, brew guides and the visual identity — is the intellectual property of Murat Enterprises Pty Ltd. You may not reproduce, republish, distribute or use any of it for commercial purposes without prior written permission.

Trade partners (cafés, restaurants, venues) are licensed to use the provenance content we supply within the scope agreed in their wholesale agreement.

We use a small set of trusted third parties to operate this site and fulfil orders:

• Shopify — storefront, checkout and Shopify Payments
• Shippit — shipping orchestration
• Australia Post — domestic and international delivery
• Xero — invoicing for wholesale and trade accounts
• Analytics and email providers — for site performance and transactional / opted-in marketing emails

By using this site you accept that your information may be processed by these providers as set out in our Privacy Policy.

To the maximum extent permitted by law, our liability for any claim is limited to the price you paid for the products that are the subject of the claim. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot be lawfully excluded.

These Terms are governed by the laws of Queensland, Australia. Any dispute will be subject to the exclusive jurisdiction of the courts of Queensland.

We may update these Terms from time to time as our business and the law evolve. The version published on this page is the current one; the date at the top reflects the most recent update. Continued use of the site after changes constitutes acceptance.

Questions about these Terms? Email hello@jackmurat.com or write to:

Murat Enterprises Pty Ltd
Trading as Jack Murat
441 Tyrconnell Road
Arriga QLD 4880
Australia