Terms and conditions

DELIVERY INFORMATION

AT JACK MURAT WE STRIVE TO GET YOUR FRESHLY ROASTED COFFEE TO YOU AS QUICKLY AS POSSIBLE. HERE'S HOW OUR DELIVERY PROCESS WORKS:

DELIVERY SCHEDULE:

CURRENTLY, WE ROAST AND DISPATCH ORDERS ONCE A WEEK. AS INTEREST IN OUR COFFEE BUILDS, WE'RE COMMITTED TO INCREASING THE FREQUENCY OF ROASTING AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE TO MEET YOUR NEEDS.

ORDER PROCESSING:

ORDERS RECEIVED BEFORE 7 AM (LOCAL TIME) ON TUESDAY WILL BE PROCESSED THE FOLLOWING DAY. ORDERS RECEIVED AFTER 7 AM (LOCAL TIME) ON TUESDAY WILL BE PROCESSED WEDNESDAY WEEK.

UPDATES AND DELAYS:

OUR DELIVERY SCHEDULE WILL ALWAYS BE UPDATED ON OUR WEBSITE. IN THE EVENT OF PUBLIC HOLIDAYS OR UNFORESEEN DELAYS, PLEASE REST ASSURED THAT WE'LL MAKE EVERY EFFORT TO DELIVER YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE.

INTERNATIONAL ORDERS:

JACK MURAT WELCOME INTERNATIONAL ORDERS. KINDLY GET IN TOUCH BY EMAIL SALES@JACKMURAT.COM SHOULD YOU REQUIRE ASSISTANCE.

SHIPPING FEES:

WE UTILIZE THE SERVICES OF AUSTRALIAN POST FOR SHIPPING. SHIPPING FEES ARE DYNAMICALLY CALCULATED USING THE AUSTRALIA POST API.

WE OFFER FREE SHIPPING FOR ORDERS WITH A CART VALUE EXCEEDING $70 AUD. ALL ORDERS ARE CURRENTLY DISPATCHED FROM ST PETERS, SYDNEY.

WE'RE COMMITTED TO DELIVERING THE FRESHEST COFFEE TO YOUR DOORSTEP, AND WE APPRECIATE YOUR SUPPORT. IF YOU HAVE ANY QUESTIONS OR NEED FURTHER ASSISTANCE, PLEASE DON'T HESITATE TO REACH OUT TO US. YOUR SATISFACTION IS OUR PRIORITY.

AT JACK MURAT, YOUR SATISFACTION WITH OUR COFFEE IS PARAMOUNT TO US. IF YOU ARE NOT COMPLETELY SATISFIED WITH OUR PRODUCT, PLEASE DON'T HESITATE TO CONTACT US AT INFO@JACKMURAT.COM, AND WE WILL DO OUR UTMOST TO ADDRESS YOUR CONCERNS.

PLEASE NOTE THAT WE DO NOT OFFER REFUNDS OR RETURNS FOR A CHANGE OF MIND OR IF THE PRODUCT DOES NOT ALIGN WITH YOUR TASTE PREFERENCES.

HOWEVER, IN CASES WHERE THERE IS A VERIFIABLE QUALITY ISSUE OR A SHORTFALL IN OUR CUSTOMER SERVICE, WE WILL ACT IN GOOD FAITH AND PROVIDE A REFUND AND/OR ACCEPT A RETURN. WE ENCOURAGE YOU TO REFER TO OUR TERMS OF SERVICE, SHIPPING POLICY, AND PRIVACY POLICY FOR A COMPREHENSIVE UNDERSTANDING OF HOW WE CONDUCT OUR BUSINESS. OUR DECISIONS REGARDING REFUNDS AND RETURNS WILL BE ASSESSED IN ACCORDANCE WITH THESE POLICIES AND OUR OBLIGATIONS UNDER AUSTRALIAN LAW.

TO INITIATE A REFUND OR RETURN REQUEST, WE KINDLY REQUEST THAT YOU CONTACT US VIA EMAIL WITHIN 14 DAYS OF RECEIVING YOUR ITEM. FOLLOWING YOUR REQUEST, WE WILL PROMPTLY RESPOND VIA EMAIL, INFORMING YOU WHETHER YOUR RETURN OR EXCHANGE HAS BEEN APPROVED. IF APPROVED, YOUR REFUND WILL BE AUTOMATICALLY PROCESSED TO YOUR ORIGINAL PAYMENT METHOD. PLEASE KEEP IN MIND THAT IT MAY TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND.

IMPORTANTLY, OUR ORDERS ARE FULFILLED ACCORDING TO THE ORDER DETAILS PROVIDED. WE URGE YOU TO ENSURE THAT YOUR DETAILS ARE ACCURATE. IF ANY CORRECTIONS ARE NEEDED, PLEASE CONTACT US PROMPTLY, AND WE WILL MAKE EVERY EFFORT TO RECTIFY THE SITUATION, TIME PERMITTING. YOUR SATISFACTION REMAINS OUR PRIORITY.

MANAGE OR CANCEL YOUR COFFEE SUBSCRIPTION.

YOU WILL FIND A LINK IN YOUR ORDER CONFIRMATION EMAIL OR CAN YOU CAN FOLLOW THIS LINK CUSTOMER PORTAL

ENTER YOUR EMAIL ADDRESS. NO PASSSWORDS NEEDED. WE'LL SEND YOU A SECURE CODE TO ACCESS YOUR ACCOUNT.

CHECK YOUR EMAIL FOR THE VERIFICATION CODE - ENTER AND YOU ARE IN.

FROM HERE YOU CAN UPDATE YOUR COFFEE SELECTION, SKIP A SHIPMENT, OR CANCEL YOUR SUBSCRIPTION ANYTIME.

QUESTIONS? WE'RE HERE TO HELP - GET IN TOUCH - SALES@JACKMURAT.COM

TERMS & CONDITIONS

1. FLIGHTS:
PARTICIPANTS MUST ARRANGE AND COVER THE COST OF THEIR OWN FLIGHTS TO AND FROM CAIRNS. PLEASE ENSURE ARRIVAL IN CAIRNS NO LATER THAN 5:00 PM ON WEDNESDAY 24 JULY TO ALLOW TIME FOR THE ARRANGED TRANSFER AND CHECK-IN.

2. TRANSFERS:

• GROUP PICKUP WILL OCCUR ON THE EVENING OF 24 JULY AT A DESIGNATED CAIRNS CBD MEETING POINT (TO BE CONFIRMED BEFORE 22 JULY).
• RETURN TRANSFERS WILL DEPART THE FARM AT 1:00 PM ON SATURDAY 27 JULY, WITH ARRIVAL BACK IN CAIRNS BY NO LATER THAN 3:00 PM.

3. WHAT’S INCLUDED:

• ACCOMMODATION FOR 3 NIGHTS (24–26 JULY)
• GROUP TRANSFERS BETWEEN CAIRNS AND THE FARM
• ALL MEALS FROM DINNER ON 24 JULY TO BREAKFAST ON 27 JULY
• PARTICIPATION IN ALL WORKSHOPS, TASTINGS, EXCURSIONS, AND GUIDED TOURS
• MATERIALS AND EQUIPMENT REQUIRED FOR THE FERMENTATION AND ROASTING ACTIVITIES

4. WHAT’S NOT INCLUDED:

• FLIGHTS TO AND FROM CAIRNS
• PERSONAL INSURANCE
• ADDITIONAL FOOD, BEVERAGES, OR SERVICES NOT EXPLICITLY LISTED ABOVE

5. ACCESSIBILITY:
PLEASE NOTE THE PROGRAM INVOLVES WALKING ON UNEVEN GROUND, LIGHT PHYSICAL ACTIVITY, AND EARLY MORNINGS. IF YOU HAVE ACCESSIBILITY OR MOBILITY CONCERNS, PLEASE CONTACT US IN ADVANCE SO WE CAN ACCOMMODATE YOUR NEEDS WHEREVER POSSIBLE.

6. INSURANCE DISCLAIMER:
ALL ATTENDEES ARE RESPONSIBLE FOR THEIR OWN TRAVEL AND HEALTH INSURANCE. WHILE EVERY EFFORT IS MADE TO ENSURE A SAFE AND ENJOYABLE EXPERIENCE, JACK MURAT COFFEE ASSUMES NO LIABILITY FOR ILLNESS, INJURY, THEFT, LOSS, OR DAMAGE INCURRED DURING THE EVENT.

7. EMERGENCY CONTACT:
SERGIO WILL BE THE PRIMARY CONTACT THROUGHOUT THE PROGRAM. FOR URGENT MATTERS OR COORDINATION NEEDS, CALL 0466 001 052.

8. PARTICIPATION OUTPUTS:
PARTICIPANTS WILL DESIGN AND INITIATE A SMALL-BATCH COFFEE FERMENTATION PROTOCOL USING PROVIDED EQUIPMENT AND INPUTS. SELECTED FERMENTATIONS MAY BE DOCUMENTED AND EVALUATED POST-EVENT, AND PARTICIPANTS WILL RECEIVE FOLLOW-UP TASTING NOTES OR UPDATES WHERE APPLICABLE.

9. PHOTOGRAPHY & MEDIA CONSENT:
THIS EVENT WILL BE DOCUMENTED VIA PHOTOGRAPHY AND VIDEO FOR USE IN MARKETING AND COMMUNICATIONS. BY ATTENDING, YOU CONSENT TO YOUR IMAGE BEING USED BY JACK MURAT COFFEE UNLESS YOU EXPLICITLY REQUEST OTHERWISE IN WRITING PRIOR TO THE EVENT.

10. DIETARY REQUIREMENTS:
PLEASE ADVISE MIKEY OF ANY ALLERGIES OR DIETARY REQUIREMENTS NO LATER THAN 10 JULY 2025. WHILE ALL REASONABLE EFFORTS WILL BE MADE TO ACCOMMODATE NEEDS, WE CANNOT GUARANTEE ZERO CROSS-CONTAMINATION.

11. CANCELLATION POLICY:
WE UNDERSTAND THAT PLANS CAN CHANGE. THE FOLLOWING CANCELLATION TERMS APPLY:

• CANCELLATIONS BEFORE 1 JULY 2025: FULL REFUND MINUS $100 ADMINISTRATION FEE.
• CANCELLATIONS BETWEEN 1–15 JULY 2025: 50% REFUND.
• CANCELLATIONS AFTER 15 JULY 2025 OR NO-SHOWS: NO REFUND AVAILABLE.

IF THE EVENT IS CANCELLED BY JACK MURAT COFFEE DUE TO UNFORESEEN CIRCUMSTANCES (INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, MINIMUM NUMBERS NOT MET, OR PANDEMIC-RELATED RESTRICTIONS), A FULL REFUND WILL BE ISSUED. WE ARE NOT RESPONSIBLE FOR ANY TRAVEL OR FLIGHT COSTS INCURRED BY ATTENDEES.